USA Shipping – Effective April 28, 2026
Shipping is based on your order subtotal, making it easy to estimate your cost at checkout. Some oversized, heavy, or region-specific shipments may have adjusted shipping rates due to carrier costs.
Processing Times: We update the regular processing time on the product and checkout pages. The listed days represent the range for completing an order, packing, and shipping, and do not include transit times.
Transit Times: The transit time is in addition to the processing days listed. We ship with UPS and USPS, and packages typically arrive 2-5 days after pickup. The tracking should have the estimated delivery day within 24 hours of email receipt.
We currently only ship to the contiguous 48 states in the United States. We can quote actual shipping costs to Canada, Hawaii, and Alaska.
Regular Processing
We process orders in oldest-first order. This time varies due to our small crew and the volume of orders. Each product page shows the estimated processing time. An unexpected volume of orders may cause this to be off, but it should be correct most of the time.
Shipping Notices
Our automated system will email you a tracking number as soon as we process the label for your order. If you cannot locate the tracking email notice, check your order status on CraftDealz.com/my-account. If it is marked as ‘processing’, we have not yet generated the shipping label for your order. You can find the tracking information in your order details if your order is marked as shipped.
Returns
Standard Returns
All products not custom or specially made for you may be returned for any reason. All returned products must be returned in the same condition as they were shipped out (no finish, no paint, no damage, and no odors such as perfume and smoke). You are responsible for return shipping if there is nothing wrong with the product(s) or if the order was shipped correctly.
We must be notified of any return on or before the 7th day after order delivery. The day the order is delivered does not count.
We do not provide a return label for standard returns.
Orders sent back without an RMA number on the outside will not be accepted.
Orders Received With a Damaged Box
We need a picture of the shipping box (if it shows any damage, such as boot/shoe prints) and a picture of the damaged area (it needs to show enough of the product to identify what it is). Once we have these images, we will send replacement product(s) and file a claim with the shipping company.
Products with defects
Patches on the front or back of the cutouts are not considered a defect. Although we purchase high-quality plywood, the manufacturer occasionally sends sheets with patches. We offer patch-free plywood for select products. Those products will have an option for ungraded/paint grade (with patches) or stain grade/clear on one side.
Minor chips, patches, and tiny knots or holes on the backside of a cutout may not be considered damaged. Many of our products are reversible, and all are considered paint-grade.
Products may vary up to 1/4″ larger or smaller than the listed dimensions.
If you believe a product is damaged, please contact us with your order number, the product name, and the size so we can quickly locate your order. We will also need pictures. The easiest way to send us this information is to reply to your order confirmation email.
Orders Arrived Incorrectly
If you ordered incorrectly, please refer to our standard returns process above.
If we shipped your order incorrectly, please notify us within seven days of receiving it. We will work to correct the mistake as quickly as possible. We will not overnight/expedite shipping on replacement items at our cost.
We will need a complete list of missing, incorrect, and/or damaged items. Please ensure you provide us with the full list, as we will only make one shipment to replace the parts. Once we ship replacements, the order will be considered complete.
Pine Products
Rustic boxes may have knots, small splits, and missing areas. These are normal for natural wood. If large sections are missing (the knots sometimes fall out), send us a photo, and we will determine if it qualifies for a replacement part.
Farmhouse signs and kits may have a slight roughness on the frames. Missing knots, significant splits, and missing sections are not generally sent out unless they can be hidden when hung on the wall. Small splits in the wood are acceptable.
Personalized, sale, and custom-made items are non-returnable or refundable.
Orders marked as Delivered but “not delivered”.
If your order shows as delivered but you can’t locate it, please contact us within 7 days of the delivery date so we can start a trace with the carrier.
Once a package is marked as delivered, we consider the order complete, and it is outside of our control. We’re happy to assist by filing a trace request on your behalf. However, if the carrier denies a claim or refuses to issue a refund, we are unable to provide a replacement or reimbursement.
Before reaching out, please check with family members, neighbors, or others at your delivery location. In many cases, packages are accepted by someone else or set aside and later found.
We strongly suggest contacting the local police to file a report for a stolen package if the carrier is unable to locate it.
For best results, you can have your package delivered to a pickup location. You can email us after placing your order, and we can adjust the shipping address.