We keep the regular processing time listed on the product and checkout pages updated. The listed days are the range to get an order done, packed, and shipped and do not include shipping times.
We ship with UPS, FedEx, and USPS, and packages typically arrive 2-5 days after pickup. The tracking should have the estimated delivery day within 24 hours of email receipt.
We currently only ship to the contiguous 48 states of the USA. We can quote actual shipping costs to Canada, Hawaii, and Alaska.
We process orders by the oldest first. This time varies due to our small crew for the volume of orders.
We now offer rush processing. This means we will place orders ahead of all orders and work on them next. The oldest orders with Rush Processing take precedence over newer Rush Processing Orders.
|Processing Time||Order Day||Ship By Day|
|3 – 5 days||Friday, Saturday, and Sunday||Wednesday|
Our automated system will email you a tracking number as soon as we process the label for your order. Please check your email spam folder if you have not received it after the timeline mentioned above. If you cannot locate it, you can check your order status. If it is marked as processing, we have not yet processed the shipping label for your order. You can locate the tracking information in your order if it is marked as shipped.
All products that are not custom or specially made for you may be returned for any reason. All returned products must be returned in the same condition we shipped out (no finish, no paint, no damage, and no smells like perfume and smoke). You are responsible for return shipping if there is nothing wrong with the product(s) or if the order was shipped correctly.
We must be notified on or before the 7th day of order delivery for any return. The day the order is delivered does not count.
We do not provide a return label for standard returns.
Orders sent back without an RMA number on the outside will not be accepted.
Orders Received With a Damage Box
We need a picture of the shipping box (if it shows any damage, boot/shoe prints) and a picture of the damaged area (it needs to be enough of the product to sell if it is on the front or edge). Once we have these images, we will send out a new product and file a claim with the shipping company.
Products with defects
Patches on the front or back of the cutouts are not considered a defect. While we buy high-quality plywood, the manufacturer sometimes sends sheets with these patches on them. We do offer patch-free plywood on some of our products. Those products will have an option for ungraded (it may have patches) or clear one side.
Damages such as minor chips, patches, and small knots or holes to the backside of a cutout may not be considered damaged. Many products are reversible. Everything we sell is considered paint grade.
Products may vary up to 1/4″ larger or smaller than the listed dimensions.
If you feel a product is damaged, don’t hesitate to contact us with the order number, product, and size so we can quickly look up your order. We will also need pictures. The easiest way to send us this information is to respond to your email order confirmation.
Orders Arrived Incorrectly
If you ordered incorrectly, please refer to our standard returns process above.
If we shipped your order incorrectly, notify us within seven days of receiving your order. We will work to correct the mistake as quickly as possible. We will not overnight/expedite shipping on replacement items at our cost.
We will need a complete list of missing, incorrect, and/or damaged items. Please ensure you get us the complete list, as we will only make one shipment to replace parts. Once we ship replacements, the order will be considered complete.
Rustic boxes may have knots, small splits, and missing areas. These are normal for natural pine. If large sections are missing (the knots fall out sometimes), send us a photo, and we will determine if it qualifies for a replacement part.
Farmhouse signs and kits may have a slight roughness on the frames. Missing knots, significant splits, and missing sections are not generally sent out unless they can be hidden when hung on the wall. Small splits in the wood are acceptable.
Personalized items, items on sale, and custom-made are non-returnable or refundable.
Orders Marked as Delivered but “not delivered.”
We must be notified within seven days of delivery to initiate a trace on the package(s).
We suggest checking with family, friends, and neighbors to see if they happen to have the package. We have found this to be the number one reason for a missing package.
If the shipping company claims the package is delivered as addressed, we will consider your order as completed and cannot offer refunds or reship your order. We suggest calling your local police department to file a stolen package report if this is the case.
With our flat-rate shipping, many of our packages ship with FedEx. They have several retail store partners that can hold your package safely and securely until you can pick them up. You can look up the information for this option at the FedEx Onsite website.