We try to keep the processing time during the checkout process up to date. Usually, this is the extreme end of our time to get an order done, packed, and shipped and does not include shipping times.
Our business days are Monday to Friday and exclude holidays.
We do occasionally get behind when we run sales. If you need your order by a certain day, please contact us prior to ordering. Sometimes it may not be feasible due to shipping time frames.
What is your return policy?
You may read about our returns policy here.
Damaged or Incorrect Orders
If the order is damaged, we will need photos to submit a claim with the carrier. We will send replacements out ASAP once we file a claim. We must be notified within 7 days of the order receipt of any damages to your order.
Patches in the wood are not considered a defect. While we buy high-quality plywood, the manufacturer sometimes sends sheets with these patches in them. We do not sort these due to the prices we offer. If you are interested in no patches in birch, the price will be double our listed price. You can contact us to let us know you are interested in this option.
If you received an incorrect item, please contact us within 7 days of receiving your order. We will be in touch with you to get it resolved.
Order add-ons, changes, and similar things.
Can I add on to my order? Sorry, you cannot. If you really insist on adding on to an existing order, there will be a $15 add-on charge.
Can I change my order once it is placed? More than likely it cannot.
We strive to get orders out ASAP. It gets too confusing, expensive, and difficult to manage orders if we make changes after they are placed. If you order and it gets shipped, you can refuse the package. Please make sure your order looks correct before hitting the submit button. If you are unsure, contact us before placing your order.
Can I refuse a package instead of shipping it back? Yes, you can. Just let us know that you have refused it so we can be on the lookout for it. Once we get it back, we will check our shipping bill and deduct the actual shipping amount from your refund. Quite often we can save money on return shipping. We will not refund the original $10 shipping. Please keep in mind that we often pay more than $10 to ship an order to you.
Can you send me a return label? We will consider sending a return label on a case-by-case basis.
Please note that all items returned, must be in original sellable condition. Anything with damages will not be refunded.
Who are you people?
A craft supplies company that produces our own wood shapes. By offering bulk production runs, we can keep our costs so low it is unbelievable.