USA Shipping – Effective November 1st, 2025
Shipping is only available to the contiguous USA.
Orders up to $100.00 – $11 shipping
Orders $100.01–$200.00 – $15 shipping
Orders $200.01+ – $20 shipping
Processing Times: We update the regular processing time on the product and checkout pages. The listed days represent the range for completing an order, packing, and shipping, and do not include transit times.
Transit Times: The transit time is in addition to the processing days listed. We ship with FedEx and USPS, and packages typically arrive 2-5 days after pickup. The tracking should have the estimated delivery day within 24 hours of email receipt.
We currently only ship to the contiguous 48 states in the United States. We can quote actual shipping costs to Canada, Hawaii, and Alaska.
Regular Processing
We process orders in order of oldest first. This time varies due to our small crew and the volume of orders. Each product has an estimated processing time on that page. An unexpected volume of orders may cause this to be off, but it should be correct most of the time.
Shipping Notices
Our automated system will email you a tracking number as soon as we process the label for your order. If you cannot locate the tracking email notice, check your order status on CraftDealz.com/my-account. If it is marked as ‘processing’, we have not yet generated the shipping label for your order. You can find the tracking information in your order details if your order is marked as shipped.
Returns
Standard Returns
All products not custom or specially made for you may be returned for any reason. All returned products must be returned in the same condition as they were shipped out (no finish, no paint, no damage, and no odors such as perfume and smoke). You are responsible for return shipping if there is nothing wrong with the product(s) or if the order was shipped correctly.
We must be notified on or before the 7th day of order delivery for any return. The day the order is delivered does not count.
We do not provide a return label for standard returns.
Orders sent back without an RMA number on the outside will not be accepted.
Orders Received With a Damaged Box
We need a picture of the shipping box (if it shows any damage, such as boot/shoe prints) and a picture of the damaged area (it needs to show enough of the product to identify what it is). Once we have these images, we will send replacement product(s) and file a claim with the shipping company.
Products with defects
Patches on the front or back of the cutouts are not considered a defect. Although we purchase high-quality plywood, the manufacturer occasionally sends sheets with these patches. We offer patch-free plywood for select products. Those products will have an option for ungraded (it may have patches) or clear on one side.
Minor chips, patches, and tiny knots or holes on the backside of a cutout may not be considered damaged. Many of our products are reversible, and all of our products are considered paint-grade.
Products may vary up to 1/4″ larger or smaller than the listed dimensions.
If you believe a product is damaged, please contact us with your order number, the product name, and the size so we can quickly locate your order. We will also need pictures. The easiest way to send us this information is to respond to your email order confirmation.
Orders Arrived Incorrectly
If you ordered incorrectly, please refer to our standard returns process above.
If we shipped your order incorrectly, please notify us within seven days of receiving it. We will work to correct the mistake as quickly as possible. We will not overnight/expedite shipping on replacement items at our cost.
We will need a complete list of missing, incorrect, and/or damaged items. Please ensure you provide us with the full list, as we will only make one shipment to replace the parts. Once we ship replacements, the order will be considered complete.
Pine Products
Rustic boxes may have knots, small splits, and areas that are missing. These are normal for natural pine. If large sections are missing (the knots sometimes fall out), send us a photo, and we will determine if it qualifies for a replacement part.
Farmhouse signs and kits may have a slight roughness on the frames. Missing knots, significant splits, and missing sections are not generally sent out unless they can be hidden when hung on the wall. Small splits in the wood are acceptable.
Personalized items, items on sale, and custom-made items are non-returnable or refundable.
Orders marked as Delivered but “not delivered”
We must be notified within seven days of delivery to initiate a trace on the package(s).
We suggest checking with family, friends, and neighbors to see if they happen to have the package. We have found this to be the number one reason for a missing package.
If the shipping company claims the package was delivered to the address provided, we will consider your order complete and cannot offer refunds or reship your order. We recommend contacting your local police department to report a stolen package if this is the case.
With our flat-rate shipping, many of our packages are shipped via UPS. UPS has several retail store partners that can securely hold your package until you are able to pick it up. You can find the information for this option on the UPS Store Locator page.